Please be advised that cancellations made up to [48 hours] before a scheduled appointment via [email, text, phone call] will be processed without a penalty. Cancellations made 12 hours or less before an appointment will be subject to a charge of £25. This includes appointments where our service provider is unable to access the property, is turned away, or the client is unavailable. If [Company Name] cancels an appointment with less than [48 hours notice], a new appointment will be scheduled without penalty to the client, subject to availability.
